Prices

All prices shown include VAT at the current UK rate.

Postage

Postage is charged at a flat rate of £3.95 for UK customers.  For overseas customers, please send a request through our contact page and we will calculate postage costs.

Returns Policy

We have a returns policy of 10 working days within the UK.  To be eligible the item must be unused and have all original labelling.  Return postage to be paid by the customer and we would advise that returns should be insured.  A refund will be processed on receipt, after inspection, by the same method as the original payment excluding original postage.  This may take a few working days to process.

Faulty Items

In the unlikely event of an item of knitwear being faulty, you should notify us within 5 working days.  The item should be returned to Quernstone Knitwear, 41 Victoria Street, Stromness, Orkney KW16 3BS using recorded delivery.  All costs including recorded delivery charge will be refunded after inspection, which will take a few working days to process.

Complaints

The terms and conditions do no affect your statutory rights.

Product Images

We make every effort to ensure the the colours and images accurately represent the items for sale.  However, due to the vagaries of technology, it is not always possible to guarantee a perfect colour representation.  Shade cards are available at a cost of £3 plus our standard postage.  All product information is for guidance only and Quernstone Knitwear take no responsibility for errors.

All Rights Reserved

No permission is given by Quernstone Knitwear in respect of reproduction or use for commercial purposes of any logos, photographs, product names, designs or any material shown on the website.

Data Protection

Quernstone Knitwear confirms to the UK Data Protection Act.  Any information you provide is treated in strict confidence and is stored in a secure location.  Customer details will not be disclosed in any way to any persons within or outwith the UK.